A stone fell out!

Hi Dora,

I am writing to you for my sister. She has a PANDORA Intricate Lattice Clear CZ (size 50) and 2 off the stones fell off. A PANDORA associate confirmed that it was not caused by damaged but said because she bought it 2 years ago and it’s a discontinued ring they told me that nothing can be done. I sent an email to PANDORA Canada and I still haven’t got a response. Please help me!

Thank you, Delia

 

Hi Delia,

Thank you for your email. PANDORA are normally very good at replacing items. I had a Galaxy charm which also had a stone which fell out and when I took it to a PANDORA store they exchanged it for a new charm. 

I checked the PANDORA Canada Estore and the Intricate Lattice Ring is still available and in stock in a size 50. Here is a direct link.

 

Regarding the warranty for PANDORA Canada, under ‘Warranty Coverage’ their site sates: “PANDORA warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, PANDORA will, at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at PANDORA’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product.”

 

Even if the Intricate Lattice Ring is unavailable in your local PANDORA store, they should be able to replace the missing stones. Many PANDORA stores are happy to do this even after one year from purchase and it is down to the managers discretion. My suggestion is that you go into your local PANDORA store and pleasantly ask if they can a) replace the item or b) replace the missing stones.

 

Additionally, the PANDORA Canada Estore states: “Some provinces do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not apply to you.” It may be worth your while to check the laws of your province in Canada as the 1 year warranty may actually have no limit and be able to replaced after any duration of purchase!

 

Finally, if you are unable to solve the issue with PANDORA, another jewellers should be able to replace the missing stones at minimal cost.

 

Please let me know what happens.

Dora x

 

I lost one!

 

Dear Dora,

I was directed to you by Pandora flagship store in Kensington as you maybe to help me. A few days ago, I lost one my PANDORA Rose Feather earrings (code 280680CZ). I purchased them around a year ago in Dublin and unfortunately this particular item is not in stock anymore.  I hope that I may still have the chance to purchase the new set of the earrings and I would kindly appreciate it if you are able to locate the earrings.

Kind Regards,

Katrina

 

Hi Katrina,

Thank you for your email. The PANDORA Rose Feather Earrings are now discontinued but I have located them for you on an authorised PANDORA retailer, Argento in the sale for £65.

Unfortunately the earring hooks are also discontinued but I have located a set for £10 for you on another authorised PANDORA retailer, SwagUK

One idea I have to make use of your single earring is to ask a jeweller to add a small silver ring so you can wear it as a necklace pendant. Alternatively you could buy a small silver ring online and try it yourself.

I hope this helps!
Dora

 

Dear Dora

Thank you very much for all your help! You have been brilliant, as I actually managed to order both items – earrings from authorised retailer Argento and hooks from Swag. Both items arrived today, in a perfect condition and in an original Pandora packaging!

Your suggestion to change the one remaining earring to a pendant or ring is actually great, and the cost involved is minimal. Thank you very much!

Regards,

Katrina