Dear Dora,

I was directed to you by Pandora flagship store in Kensington as you maybe to help me. A few days ago, I lost one my PANDORA Rose Feather earrings (code 280680CZ). I purchased them around a year ago in Dublin and unfortunately this particular item is not in stock anymore.  I hope that I may still have the chance to purchase the new set of the earrings and I would kindly appreciate it if you are able to locate the earrings.

Kind Regards,

Katrina

Hi Katrina,

Thank you for your email. The PANDORA Rose Feather Earrings are now discontinued but I have located them for you on an authorised PANDORA retailer, Argento in the sale for £65.

Unfortunately the earring hooks are also discontinued but I have located a set for £10 for you on another authorised PANDORA retailer, SwagUK. 

One idea I have to make use of your single earring is to ask a jeweller to add a small silver ring so you can wear it as a necklace pendant. Alternatively you could buy a small silver ring online and try it yourself.

I hope this helps!
Dora

Dear Dora

Thank you very much for all your help! You have been brilliant, as I actually managed to order both items – earrings from authorised retailer Argento and hooks from Swag. Both items arrived today, in a perfect condition and in an original Pandora packaging!

Your suggestion to change the one remaining earring to a pendant or ring is actually great, and the cost involved is minimal. Thank you very much!

Regards,

Katrina

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