How do I clean my PANDORA Rose Bracelet?

Hi Dora, Just got a new PANDORA Rose Pavé Heart Clasp Bracelet for Valentine's Day and I am starting a new design. I am a little worried about the cleaning of the PANDORA Rose items. Could you please help me? I can't put the bracelet in soapy mild water right?...

A stone fell out!

Hi Dora, I am writing to you for my sister. She has a PANDORA Intricate Lattice Clear CZ (size 50) and 2 off the stones fell off. A PANDORA associate confirmed that it was not caused by damaged but said because she bought it...